Monday, March 17, 2014

Customer Service Assistant Job Vacancy

Company profile: Our client is a manufacturers a wide range of paint products, adhesives, thinners and much more in Kenya and the rest of East Africa

Location: Nairobi / Mombasa / Nakuru

Department:  Sales & Marketing

Main Purpose of Job: To deliver prompt and Quality service to Customers

Key Outputs:

  • Attend to customers over the counter and through telephone
  • Maintain strong and good customer relations and rapport at the counter
  • and through telephone.
  • Preparing quotations for customers as per their needs
  • Making order follow-ups with the customers
  • Keenly close checking customer(s) orders before processing
  • Processing customer orders by raising internal orders and invoices Liaising with the ware house for prompt order assembling Liaising with dispatch to ensure prompt delivery of goods to customers
  • Attending to customer complaints
  • Monthly reports on major issues/complaints raised by customers
  • Perform any other duties as assigned by Management.
Educational/professional Qualification: Post Graduate Diploma in Public Relations/Front Office Operations.

Key Experience

2 – 3 years experience in customer service operations

How to apply

To apply for this position send your CV to quoting the position in the subject line. 

Kindly also mention your preferred location, current/ last salary and benefits and attach a passport size photo in your application. 

Only shortlisted candidates will be contacted