Contractor - Telesales Executive

Safaricom Limited is the leading mobile telecommunications company in Kenya. 

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

Contractor - Telesales Executive

Ref: EBU-C-TE-DEC-2013

We are pleased to announce the following contractual vacancy in the SME Department within the Enterprise Business Unit. 

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Telephone Account Manager, the role holder will be responsible for meeting overall SME sales acquisition and revenue targets through prospecting and making outbound sales contact to potential businesses, and existing business customers. 

This role will ensure month to month ARPA growth of existing customers, and new business from potential SME customers.

The job holder’s key responsibilities will be to:

• Achieve SME Revenue from new accounts, and ARPA growth on existing accounts.
• On boarding of new businesses on to Safaricom SME products & services, through prospecting, outbound calling and lead generation.
• Track baseline revenue of each account and ensure revenue retention & growth
• Develop, update and maintain an updated database of the decision Making Unit (DMU) and complete profile of each individual account within the allocated target market list.
• Keep the customer informed on the entire Customer Journey and processes associated with it
• Drive Customer Satisfaction Index and Customer Delight Index by:
• Timely submission of recurring incidences per account or per escalation type
• Track and report on all churn attempts; and associated effort to abate churn.
• Up to date profile of all the SME accounts & competitors intelligence
• Living the Safaricom way of Speed, Simplify and Trust.

The ideal candidate should possess the following skills & competencies:

• Bachelor’s degree in Business or any other related field
• At least 2 years’ experience in Direct Sales within an FMCG/ Technology industry, with four months spent in a telesales management role.
• Industry certifications would be an added advantage (ITIL Foundation, MCP/MCSE, CCNA etc.)
• Relevant experience in an IT/Technical Support
• Good interpersonal skills with Technical and non-Technical persons
• Excellent customer interfacing (written and verbal) skills
• Commercially orientated with a desire to increase revenues and profitability of the business

If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Tuesday 17th December, 2013.

Head of Talent & Resourcing

Safaricom Ltd

Via E-mail to: HR@safaricom.co.ke