Thursday, August 29, 2013

Customer Service Representatives job vacancy

Customer Service Representatives (Shift work) 

Location: Nairobi
Industry: BPO
Are you a Diploma holder or pursuing Degree 2nd year (any field EXCEPT IT) with a clear accent and outstanding computer skills, flexible to work on shift basis?
Flexi Personnel is looking for enthusiastic and self motivated customer Service representatives with a positive attitude and a team player to work in a call centre.

Key Responsibilities

•    Screening and moderating user submitted content, answering support requests and performing support functions.
•    Moderating and screening written user content on Profiles
•    Moderating and screening user submitted photos
•    Answering Online Help Requests
•    Answering telephone support requests
•    Processing Testimonials (depending on language)
•    Various support tasks assigned

Key Skills and Competences 

•    Internet and Computer literate
•    Passion for Customer Service
•    Ability to respond promptly to customer inquiries
•    Ability to handle and resolve customer complaints
•    Ability to multitask and take up more workload when required
•    Outstanding language skills (grammatically correct, can express things clearly)
•    Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)

•    Very good work ethic (is reliable, motivated, professional)

Interested? Call 0736 11 51 52 on Thursday 29th August as from 12.00 noon to 4.00pm ONLY to book your slot for interview.