Monday, September 9, 2013

Safaricom Careers: Senior Integration Engineer Joob Opportunity

Safaricom Limited is the leading mobile telecommunications company in Kenya. 

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

Senior Integration Engineer
Ref: EBU_SIE__SEPTEMBER _2013

We are pleased to announce the following vacancy in the Enterprise Service Delivery within the Enterprise Business Unit. 

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:


Reporting to the Principal Integration Engineer, the role holder will facilitate client on-boarding by enabling consumption of Safaricom products through technical integration in a speedily and accurate fashion as well as client transitioning to Technical Support by provision of relevant technical/integration documents.

The job holder’s key responsibilities will be to:
  • Complete all client integrations within project timelines;
  • Handle Simple Integrations (Internet, MPLS, PRSP, UC, Cloud);
  • Handle Complex integrations (Autofailover/load-balancing, IPSEC VPNs, BGP Configuration, Cloud etc.)
  • Support the new products go to market;
  • Achieve quality solutions integrations;
  • Ensure best practice integration standard is maintained (client added on Allot, TACACs configured and standard configuration template used) ;
  • Send integration report (schematic diagram, configuration details, speed and latency tests and service acceptance (filled service order form) by client) within 24 hrs. after integration
  • Build high performance, motivated and customer focused teams;
  • Attend Internal trainings to improve job productivity ;
  • Respond, attend and resolve customer queries/issues within 4 hrs. ;
  • Ring fence baseline customer revenues through proactive churn and credit notes management
  • Enforce Customer test and acceptance criteria for complex projects.
The ideal candidate should possess the following skills & competencies:
  • Computer Science, or Bsc. Electrical & electronic engineering, Telecommunication engineering or equivalent;
  • CCNA a must. CCNP/CCIP/CCIE preferred;
  • Excellent IP skills including but not limited to MPLS, VRRP, HSRP, GLBP, IPSEC VPN, GRE Tunnels and BGP;
  • 2-4 years, hands-on experience in technical support and implementation/configuration;
  • Excellent technical reporting skills;
  • Customer care experience a must;
  • Excellent communication skills (verbal and written);
  • Innovative and self-motivated;
  • Result oriented;
  • Self-Confidence.
If you meet the requirements and are self driven, proactive and up to the challenge, please send your resume and application letter clearly quoting the job reference number to the address below. 

All applications must be delivered on or before 15th of September 2013.

The Head of Resourcing
Safaricom Ltd Nairobi
Via E-mail to hr@safaricom.co.ke