Monday, February 3, 2014

Guest Experience host

Our Client is a Luxury Lodge located outside Nairobi currently recruiting a Guest Experience Host.

The Guest Experience host is overall responsible for coordinating and ensuring that guests receive a quality experience while hosted at the lodge.

Performance Areas:
    •    Be responsible for the hosting of guests for the duration of their stay
    •    Preparation for arrival of guests, coordinating and reconfirming times and logistics with reservations and communicate detail to teams
    •    Meet-and-Greet guests upon arrival, ensuring full orientation plus introduction
    •    Meet and coordinate guest departures
    •    Schedule guest activities
    •    Create value added experiences on a continuous basis for all guests
    •    If need be assist in F&B service, record meal orders from guests and ensure prompt deliveries
    •    Record SPA bookings and schedule welcome treatment for guests
    •    Host guests whenever they are in the main area by meeting them in the respective areas
    •    Liaise with the Housekeeping and Food & Beverage department for planning of events such as picnics, birthdays, special venue experiences
    •    Manage children’s activities
    •    Assist with sales and cleaning in the retail store, including necessary administration duties (stock takes etc)
    •    Manage the switchboard and night phone when required
    •    Communication via phone and radio with all departments regarding guest movements, meal orders, activities, maintenance or personal requests
    •    Ensuring that all guest related issues are communicated to respective departments in detail
    •    Ensure proper follow-up on guest requirements and complaints are addressed
    •    Attend daily early morning brief as scheduled
    •    Ensure and coordinate with reservations that the next day’s planner is completed with full details of all guest activities which are to be communicated in the morning brief
    •    Submit a guest report for every guest after departure to the OPERATIONS MANAGER and TOURISM MANAGER
    •    Maintain guest history, experience forms, daily planner
    •    Assisting Operations Manager with the management of housekeeping (laundry/guest area and  housekeeping)
    •    Front Office/Guest relations/Housekeeping Qualification
    •    Atleast 1-2 years experience in hosting and guest relations
If you feel you fit the above role:please send your CV to