Thursday, February 13, 2014

Regional Resettlement Coordinator

Regional Resettlement Coordinator

Location: Nairobi, Kenya
Reports to: Country Director & Associate Director of International Programs

RefugePoint was founded in 2005 to provide lasting solutions for the world’s most vulnerable refugees. We work to fill the critical and unmet needs of people affected by war and conflict that have fallen through the net of humanitarian assistance, in particular women, children and urban refugees.

The Resettlement Coordinator is responsible for managing RefugePoint’s Resettlement Program in Nairobi and for supporting the resettlement component of the agency’s regional Collaboration Project with UNHCR.

This position is based in Nairobi, Kenya and reports to the Country Director regarding management of the agency’s Resettlement Program in Nairobi and to the Associate Director of International Programs regarding resettlement support to the regional Collaboration Project with UNHCR.

The successful candidate must demonstrate the following core competencies:
  • Nairobi Urban Refugee Resettlement Program Management (40% of workload)
  • Supervise, mentor and technically support the resettlement team to ensure high quality, efficient and professional implementation of the Resettlement Program;
  • Maintain professional, technically sound resettlement Standard Operating Procedures (SOPs) and ensure that the Resettlement Program adheres to these SOPs and other applicable internal and external guidelines;
  • Review and conduct quality assurance of all Resettlement Registration Forms (RRFs) and provide clear and consistent feedback to caseworkers in person and in writing to ensure high quality work;
  • Maintain strong working relationships with UNHCR and resettlement country representatives through timely response to enquiries and periodic meetings;
  • Conduct regular resettlement casework, often for urgent and/or complex cases, and produce high quality RRFs;
  • Provide monthly reports to the Country Director including number of resettlement intake and follow up interviews, submissions to resettlement countries, updates from interagency meetings, and overview of challenges faced and identified solutions;
  • Regional UNHCR Collaboration Project Support (40% of workload)
  • Coordinate the recruitment of Resettlement Experts to staff the regional collaboration project;
  • Train newly recruited Resettlement Experts for a minimum of 2 weeks on topics including core refugee law concepts, resettlement criteria, and practical interviewing and RRF preparation skills, and provide newly recruited staff with orientation on RefugePoint’s overall mission and on the UNHCR Collaboration Project;
  • In accordance with SOPs, gather and closely review monthly narrative and case tracking reports from Resettlement Experts, follow up on issues presented, and collate into one programmatic report to be shared internally;
  • In accordance with SOPs, conduct regular check-ins with Resettlement Experts to identify best practices, troubleshoot problems, and generally foster strong communication among RefugePoint’s programs;
  • Assist the Associate Director of International Programs with completion of regular financial and narrative reporting to UNHCR;
  • When needed, conduct occasional resettlement deployments to remote and challenging locations in Africa, including refugee camps;
  • Resettlement Program Development (20% of workload)
  • Keep up to date with global, regional and local resettlement guidelines and policies;
  • Develop and maintain a Training Curriculum for new resettlement staff both in the Nairobi program and in the regional UNHCR Collaboration Project;
  • Provide ongoing technical support to all RefugePoint resettlement staff throughout the continent to help ensure consistently high quality resettlement work throughout RefugePoint locations;
  • Ensure the highest standards of professionalism (throughout all above activities):
  • Adhere to RefugePoint’s code of conduct, Standard Operating Procedures, guiding principles, and uphold the highest professional ethical obligations;
  • Meet deadlines consistently, resolve challenges in a collaborative manner, and maintain responsive lines of communication with all levels of management and staff;
Required qualifications:
  • Bachelor’s degree or five years related experience required;
  • Degree in Law or related field of study strongly preferred;
  • 3 to 5 years experience working in the refugee context;
  • Demonstrated program management experience;
  • English language fluency required; French ability a plus;
  • Excellent organizational and time management skills;
  • Experience training groups preferred;
  • Strong writing and analytical skills;
  • Strong interpersonal and diplomacy skills;
  • Ability to navigate administrative systems and work effectively and efficiently in a structured environment;
  • Demonstrated ability to work well under pressure, maintaining flexibility and attention-to-detail under challenging circumstances;
  • Strong computer skills, including Microsoft Office; knowledge of ProGres database or the ability to learn computer programs quickly an advantage;
  • Ability to travel in Africa on short notice and sometimes under difficult conditions, including to refugee camps, remote areas and sometimes high security environments;
  • Commitment to adhere to RefugePoint and UNHCR Code of Conduct and conduct oneself in a professional and courteous manner at all times.
How to apply:

To apply, go to The position will remain open until filled, though the initial shortlisting will begin on February 18, 2014.