Hotel Front Office Manager

Our client a new upscale hotel that has just opened up in Nairobi is in need of a Front Office Manager.

Reporting to: General Manager 

The Hotel is looking for a new TEAM member who possesses the following requirements: 

• Able to work well under extreme pressure 
• GUEST Service driven 
• Have a positive attitude 
• Diligent and consistent 

Duties & Responsibilities 

• Manage day-to-day operations of the front office department which include, front desk,concierge, guest relations, executive club and PABX. 
• Ensure all staff are properly trained on all systems, standards and procedures to effectively carry out their job functions 
• Ensure guests receive prompt, professional attention and personal recognition 
• Ensure total guest satisfaction in accordance with Brand Standards
• Regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand and Company 
• Analyse guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, etc 
• Achieve budgeted revenues, control labour costs and expenses, and maximize profitability within all areas of the front office 
• Establish, implement, and maintain training and procedures for PABX to serve as a central communications point during emergency/crisis situations 
• Promote teamwork and quality service through daily communication and coordination with other departments 
• Serve as “manager on duty” as required including weekends, nights and public holidays 

Desired Skills and Experience 

The ideal candidate should possess the following:

• Hold a Bachelor’s degree in Hotel Management/Business Administration
• Have a minimum of 3 years experience in Front Office/Guest Service management experience or an equivalent combination of education and experience
• Must speak fluent English. Other languages will be considered an asset
• Possess excellent communication skills both verbal and written
• Have a proven track record in managing, leading and developing a team
• Demonstrate ability to interact with guests, employees and third parties
• Possess excellent problem solving, reasoning, motivating, organisational and training skills
• Be discrete and confidential
• Be able to work in a dynamic environment
• Be self-motivated, able to work under pressure and adhere to deadlines
• Portray a professional image commensurate with the values of the Company
• SHOULD BE ABLE TO START RIGHT AWAY

If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to resume@interviewupconsulting.com