Saturday, May 17, 2014

Customer Service Assistant

Royal Media Services Limited is the home of the leading media brands in Kenya today and award winning local content. 

The media house has moved from strength to strength in commanding a huge success of its brands. 

Royal Media Services Limited is an umbrella of fourteen radio stations and the leading Television Station in Kenya, Citizen TV. The radio stations include 10 vernacular stations and 2 national stations. 

Royal Media Services Limited wishes to recruit suitably qualified and experienced people for the position below:

Customer Service Assistant

Job Reference Number:- HR-CSA-05-2014

Royal Media Services Limited is seeking to recruit a highly qualified person for the above position. 

The job holder will be responsible for ensuring that all customers, consumers and prospects are handled in a friendly and professional manner, and to administer product support and query resolution to customers at all levels.

The Customer Service Assistant Position will include the following:-
  • Receive and resolve emails, official letters, telephone calls, SMS and walk in customer queries.
  • Escalate customer queries to the relevant job roles where necessary.
  • Create a record of all customers and referrals.
  • Make contact with RMS customers and consumers by email, telephone calls, SMS and social media within the specified turnaround time.
  • Actively oversee internal SMS activations and offer relevant internal support.
  • Complete call logs and reports.
  • Handle traffic generated from commercial led activations and ensure prizes have been distributed to legit winners within the shortest time possible.
Skills and Personal Attributes
  • Excellent communication skills.
  • ICT literate.
  • High levels of integrity.
  • Familiar with customer care trends in the market.
  • Organised.
  • Pleasant and Friendly.
  • Consistent and Reliable.
  • Responsive.
  • Fair and Objective.
  • Resilient.
  • Diplomatic at all times.
Academic and professional Experience
  • University Graduate in Communication, Marketing  or any other related field from a recognized University.
  • At least 2 years experience in Marketing or Customer Care.
If you qualify, please send your application and resume to:

Closing date will be Friday 23rd May 2014. 

Only shortlisted candidates will be contacted.