Document Management Application Specialist

Our client, a leading Commercial Bank in Kenya is in the process of implementing a document management system and is actively looking for a Document Management Application Specialist to support its document & records management environment along with other integrated systems such as workflow systems.

Working as part of the Infrastructure team; in this varied role you will provide technical support, as well as performing some technical development in cohesion with other internal teams to ensure system stability.

Your responsibilities will include:

    •    Ensuring availability of the Document Management System (DMS) & Workflow Systems by conducting daily monitoring & responding to alerts.
    •    Managing support cases for a large end-user base via the firm’s internal call logging software, ensuring Service Level Agreements are met; responding to direct support requests; implementing, documenting & communicating changes; following ITIL best practice support and change management processes.
    •    Conducting routine maintenance & development tasks using a variety of tools (SQL Management Studio, Active Directory, DMS software suite etc.) to execute daily tasks.
    •    Investigating, documenting & escalating product defects / issues to the vendor via their online support system; tracking and monitoring of vendor support cases.
    •    Contributing to a variety of team projects to upgrade existing software and/or implement new applications.
Besides an energetic and enthusiastic attitude, the following skills and experience are advantageous for you to be successful in this role;
    •    Previous support / implementation experience with Document Management Systems.
    •    Worked in a corporate ITIL and remedy environment with strong SLA’s in place.
    •    Professional Services experience is a nice to have.
    •    Ability to work in a professional manner with colleagues in Information Technology Services, management and other individuals within the firm, plus deal effectively with vendors and other external parties.
    •    Can handle a high pressure environment and deliver to deadlines whilst managing conflicting priorities.
    •    Team player who is flexible when required, takes responsibility for own work and shares knowledge with other team members.
If you meet the above qualifications, email your application indicating current and expected salary to careers@bridgegapsolutions.co.ke by 25th November, 2013