Sales Administrator – Lubumbashi, DRC

Sales Administrator – Lubumbashi, DRC

Order Processing

• Process sale orders that reach the company by telephone, letter, e-mail or website.
• Process orders generated by sales representatives or telesales staff.
• Check the order to ensure that customers have entered correct details, such as prices, discounts or product numbers.
• Contact customers to resolve any queries or obtain any information that is missing, such as size or color.
• Give customers quotations as requested.

Order entry

• Enter details of the order on a computer system and forward the order to the production or dispatch department, and confirm stock availability or delivery dates.
• Ensure that delivery and contact details are correct and update customer records with any changes.
• Confirm the customer’s payment or credit status before releasing the order to production or dispatch.
• Prepare invoices

Customer Records

• Maintain customer sales records and create records for new customers, including contact details and the name of the representative managing the account.
• Update the records with details of orders and invoices.

Sales Support

• Provide support for sales representatives when they are away from the office. They take calls or e-mails from customers and alert representatives to any urgent issues.
• Deal with routine requests from customers, such as requests for price quotes or delivery dates.
• Follows up with customers/Accounting to resolve invoice issues, obtain credit apps, credit card payments and to release credit holds
• Generates sales over the phone i.e telesales

Sales Team Administration

• Maintain records of sales and compare them with targets to help sales managers and representatives monitor the team's progress.
• Record and process sales representatives’ expenses, such as fuel or hotel accommodation, and prepare reports against budgets.

Qualifications and Skills

• Bachelor’s degree in Business Administration or Social Sciences
• 3 years experience as a sales administrator
• Experience in telesales
• Demonstrated experience with ERP systems
• Customer service or client management
• Ability to meet deadlines
• A secretarial or administrative background
• Detail oriented

Email CV and salary requirements to recruitment@odumont.com with “Sales Administrator- DRC” in the subject line.