Wednesday, May 7, 2014

Camp Manager.

Our client a travel and tours company is seeking to recruit for the position of a Camp Manager.

Overall Job Description: The manager needs to be hands-on and involved in the day-to-day running of the camp, which may include carrying out reception duties or serving meals if the need arises.

Main Job Tasks and Responsibilities
  • Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
  • Complete all daily administration tasks as required
  • Ensure that all tents and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
  • Report any faults or damage in any of the tents or camp facilities immediately to the operations manager and maintenance manager
  • Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
  • Complete regular checks on portable electrical appliances
  • Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
  • Manage and maintain effective and efficient use of all operations equipment in line with company policy
  • Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
  • Consult with Operations Manager and Human Resource Manager where unclear on how to proceed with staff morale and discipline
  • Complete all required health and safety/fire checks on time
  • Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services    
  • Always adhere to all company policies and procedures and licensing laws
  • Ensuring compliance with licensing laws, health and safety and other statutory regulations in consultation with the Operations Manager, HR&Corporate Affairs Manager and the Directors
  • Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit
  • Manages employee personnel forms, including performance evaluations, attendance records, leave days
  • Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation.
  • Ensures that employee related issues are resolved in a manner consistent with company policies.
  • Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
  • Hotel Management degree from a reputable institution
  • Over 5 years progressive hands on experience in a busy 3 to 5 star hotel or tented camp
Qualified candidates to send in their CVs to or