Purpose: Reporting to and working with the Center Manager, the Service Provider / Clinical Officer main role is to maintain the high clinical standards expected by MSK and actively work to promote the clinic and contribute to improved financial performance.
Job Title: Clinical Officer
Location: Pangani
Reporting to: Center Manager
Probationary Period: 3 months
Salary Range: KShs 37,000
Contract Type: Fixed Term – 2 years
Marie Stopes Kenya is an NGO registered in Kenya.
We are affiliated to Marie Stopes International. Together we deliver quality sexual and reproductive health care and family planning to millions of the world's poorest and most vulnerable women.
We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.
The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
It is a role requirement that the job holder must fully comply with, promote and live MSI CORE VALUES: mission driven, customer focused, results orientated, pioneering, sustainable and people centered
Key Responsibilities and Measures
1. Client Care
- To provide comprehensive client counselling on reproductive health, contraceptive options and other services.
- To ensure that all clients are treated with sensitivity, respect, and consideration. If complaints are raised, to be able to effectively manage and resolve them and to promptly refer to the Team Leader if the client complaint continues or is of a serious magnitude.
- To maintain the highest possible standard of client care by providing quality care to all clients.
- To implement a smooth, efficient client flow to minimise client waiting times.
- To monitor and evaluate client care continuously and recommend improvements as necessary.
- To provide accurate information to clients, and their families where required, to enable clients to make informed decision about their reproductive & sexual health.
Measure: Client satisfaction achieved.
2. Budgetary Control
- To ensure sufficient supplies are available to provide services without disruption and that stock is dispensed and counted accurately; stock cards are updated continuously and waste and spoilage of stock (i.e. expired stock) and stock outs are minimised.
- To comply with all financial standing operating procedures including accurate and timely management of advances and surrenders required for outreach provision.
Measures:
- Lack of stock outs
- Financial protocols compliance
3. Technical & Clinical Service provision
Client treatment:
- Based on client history, examination, lab test reports and findings and above all client needs, prescribe appropriate drugs
- Perform appropriate procedures (including Intravenous Therapy, Norplant, IUD insertion, Pap Smear, MVA procedure and VCT).
- Ensure responsible follow up and treatment of complications. Avoid polypharmacy or any practice that may bring MSK into disrepute.
- Follow the Kenyan Clinical Guidelines for appropriate management of most conditions and illnesses.
- Refer complex clients to the medical officer for Management.
- Conduct follow ups and reports all complications in writing within or before the end of current duty.
- Maintain confidentiality at all levels
Centre standards:
- Overall quality inputs into service delivery points. Includes running full out-patient clinic and provision of surgical procedures as needed.
- Proper use of medical equipments and supplies and for notifying the Centre Manager of repairs, maintenance or replacements of equipments and instruments.
- Ensure that the highest standards of reproductive health and general clinical services (including HIV/AIDS services) are achieved, as laid down in the Marie Stopes Partnership Manual.
- In collaboration with the Centre Manager and Medical Officer, ensure that the centre complies with MSK policies and protocols for vocal local, infection prevention and emergency preparedness (including resuscitation).
Measures:
- Improved quality of clinical care.
- Continuous CMEs conducted.
- Reduced cases of complications.
- CYPs acquired.
- Confidentiality is maintained
4. Record Keeping, reporting and performance management
- To ensure accurate client records are maintained in both the client record book and daily register.
- To ensure all client information is kept confidential at all times and stored appropriately.
- To provide accurate, timely collation of activity data for internal and external reporting purposes.
- To analyse activity trends and ensure performance targets are achieved, pro-actively identifying and implementing opportunities for improvements.
- To assist in the collection of client feedback data.
Measures:
- All clients’ records and consent forms are kept in a safe and easy to retrieve area.
- Timely performance review conducted, recorded and reported.
- Client Mobilisation is achieved
5. Promotional Activities
- To fully participate in planned promotional activities including educational and awareness-raising events with clients, community members and other stakeholders.
- To positively promote Marie Stopes Kenya as a leading, quality provider of reproductive & sexual health services.
6. Team Values
- To actively contribute to achieving the outreach team targets set by Marie Stopes Kenya.
- To attend & contribute to team meetings and the creation and implementation of work plans.
- To continuously strive to improve client satisfaction and deliver client-focussed, high quality care.
- To support new team members in their induction & orientation and assist with training as required.
Professional and Ethical Conduct
- All clinical care must be provided in accordance with the highest standards of clinical care and safety.
- You must observe high standards of personal grooming and general hygiene and ensure your appearance is neat & tidy at all times whilst on duty.
- You are expected to wear the Marie Stopes Kenya uniform.
- You are expected to act professionally at all times, maintaining excellent client-focussed care especially when circumstances are challenging
- You are expected to act with financial integrity at all time. Marie Stopes Kenya has a zero-tolerance approach to fraudulent activities, including siphoning of clients for personal financial gain.
- Any other duties as maybe assigned by the Center Manager.
Skills and Experience
Qualifications:
- Diploma in Clinical Medicine and Surgery from a recognised medical training college.
- Registered by the Kenya Clinical Officers Council and possess a valid practice license.
Experience:
- Minimum 2 years post training working experience.
Skills:
- High regard for confidentiality
- Excellent communicator – both written and spoken
- Commitment to excellent client care and the delivery of client-focused services.
- High level of attention to detail
- High level of professionalism and management of clients
- Team player who accepts constructive criticism and is comfortable with giving constructive criticism.
- Ability to remain calm under pressure
- Ability to work flexibly to meet service needs.
Attitude / Motivation:
Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.
There are 13 key behaviours that MSI encourages in all employees and they are defined below:
Initiative: Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
Innovative: Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication: Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
Responsive: Being responsive to changing priorities and demands
Working Efficiently: Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information: Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning: Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
Commitment: Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
Driven: Drive and determination to deliver results
Accountable: Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
Embracing Change: Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
Motivated: Motivation towards achieving quality results to maximise potential
Team Player: Working as part of a team by being supportive, flexible and showing respect for each other
How to Apply
Applications quoting the position title with detailed CVs with contact details of 3 referees (1 of which should be immediate supervisor, and any other two) should be submitted to:
People and Development Dept
pd@mariestopes.or.ke
Marie Stopes Kenya
On or before 3rd December, 2013
Due to the urgency if the position, applications will be reviewed as they come.
Only shortlisted candidates will be contacted
NB: Please clearly indicate on the subject line as ‘Clinical Officer’
Marie Stopes Kenya is an equal opportunity Employer
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