Receptionist / Account Management

Receptionist / Account Management 

2 Positions

Reporting to: Supervisor

Industry: Insurance

Location: Nairobi

Salary Scale: 25K – 35K Gross

Our client an insurance brokerage company is looking for a Receptionist/ Account Management. 

Main duty is to develop by face to face and telephone communication new business and offer excellent service to existing clients in accordance with agreed business plans as per the prospects given to you.

Key responsibilities and accountabilities:

• Receive & welcome all visitors into the company and assist accordingly
• Assisting the directors when needed
• Receive client requests relied through email and telephone and channel them to the persons concerned.
• Follow up to ensure that the requests are sorted on a timely manner.
• Customer Service Management
• Ensure that all customers/visitors are attended to without delay & that they are not kept waiting for long by constantly prompting the persons concerned.
• Plan and prioritize customer contact towards achieving agreed business aims especially managing personal time and productivity.
• Communicate, liaise, and negotiate externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
• Provide warm leads and promote insurance services to clients.
• Attend and present at external customer meetings to achieve personal targets.
• Attending trainings, retreats, annual meetings and ceremonies so as to develop relevant knowledge and techniques.
• Complete all administration and paperwork in accordance with Company Procedures.

Key Performance Indicators:

• Quality of advice/Product knowledge
• Complaints and Complaint procedure
• Innovation/problem solving
• Conversion of account Management led solutions
• Quality of Client Files
• Queries from Customers and Internal staff
• Maintenance of Company Service Standards

Qualifications & Skills

• Diploma in Business Administration
• Minimum 0 – 2 years experience in insurance industry
• Excellent customer care skills
• Good organizational skills
• Must be 23 yrs and above

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Receptionist/Account Management – 25K - 35K) to vacancies@corporatestaffing.co.ke before 29th April, 2014

Kindly indicate your current/last salary on your CV

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing

Only candidates short-listed for interview will be contacted.